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Shipments & Returns

General Shipping Information

All Kawaii-Land packages within USA are shipped Standard First-Class USPS with a tracking #. PLEASE NOTE: First-Class International USPS packages will take longer to arrive, because of custom checkpoint clearance and other various condition out of our control. Internationl package shipped via USPS First Class does not have a tracking #. To receive a tracking # for internationl shipments, please select the priority or express shipping method.

Standard Shipping cost for U.S. First-Class Mail (with tracking): $3.00
» ETA: 5 to 7 business days

Standard Shipping cost for Canada/Mexico First-Class Mail ( with tracking): $9.55
» ETA: 15 to 30 business days

Standard Shipping cost for First-Class Mail International (no tracking): $9.55- $13.55
» ETA: 15 to 30 business days

Priority Mail for USA (with tracking): $7.49
» ETA: 3 to 5 business days

Priority Mail for Canada/Mexico (with tracking): $25.51
» ETA: 6 to 10 business days

Priority Mail for International (with tracking): $39.91
» ETA: 6 to 10 business days

EMS Mail for USA: (with tracking): $25.28
» ETA: 1 to 2 business days

EMS Mail for Canada/Mexico (wtih tracking): $34.92
» ETA: 3 to 5 business days

EMS mail for International (with tracking): $59.92
» ETA: 3 to 5 business days

Your pack shipment

Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via Standard First-Class USPS and drop-off without signature. Tracking Number is available for USA orders only.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.


RETURNS, REFUNDS and EXCHANGES:

If you withdraw from your purchase within 7 days of receipt we will issue a full refund after we have received and examined the product/s. Note that you are responsible for the return postage.
All sales are final after 7 days of receipt.

 

 

If you require a different product or an exchange you will need to place a new order online and return the original item for a refund.
Please note that delivery charges are non-refundable for exchanges and that additional postage will apply.

Please return items to:

Kawaii-Land.com
6900 91st Trail N.
Brooklyn Park, MN 55445
USA

Note: Returns are your responsibility until they reach our offices. We recommend you use a recorded service that requires our signature upon receipt and always include your order number!


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